Shipping Policy

Shipping Information:
 We roast and ship every week, Monday through Thursday, excluding holidays. Order cut-off is every 24 hours at 6 a.m. MST. All orders received up to the cut-off time will be roasted on that business day. Orders received after that day's cut-off will be roasted and shipped on the next business day. If your regularly scheduled delivery day lands on a holiday, we will roast and ship your order on the next business day.

Shipping Methods:
USPS Priority Mail is a great value for shipments under about 5 pounds to most locations. Delivery is 1-3 days in almost all cases, but is NOT A GUARANTEED SERVICE from USPS. If you must ensure arrival of an order by a specific date, please select a guaranteed service, such as USPS Express Mail, UPS 1 Day or 2 Day etc.

Local Ketchum Order Pick Up:
If you live in the Wood River Valley, and would prefer to pick up your order in person with no shipping charges, we'll have your order ready for you to pick up after 4 p.m. the day it's roasted, in our Ketchum Coffee Box. Select "Ketchum Coffee Box Pickup" for the shipping method at checkout. We'll confirm via email that your order is ready for pick up, and you can come and get it whenever it's convenient for your schedule! Your coffee will be waiting, whether you drop by morning, noon, or night.

International Shipping International shipping charges are calculated upon order confirmation after the order is placed. International customers will receive a rate quote via email, and require acceptance and confirmation before the order will be processed. This may cause a delay in shipment. Domestic customers incorrectly selecting international shipping methods on orders will be charged the correct domestic rates using either USPS, UPS, or FedEx as selected.