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RETURN POLICY



Refund, Returns and Cancellation Policies:

COFFEE DEFECTIVE, NON-CONSUMABLE RETURN/REFUND:
If for any reason you are unsatisfied with your Lizzy's Fresh Coffee quality, please contact us via email for a full refund at orders@lizzysfreshcoffee.com. Please provide your name, physical address, order number, and email address.

OTHER COFFEE RETURN/REFUND:
If you purchased Lizzy's standard labeled coffee, or received as a gift, it can be exchanged or returned in original packaging, unopened, and unaltered up to 2 days past it's "roasted on" date. Custom labeled coffee is NOT eligible for exchange or refund at any time. Returns/refunds are handled in our retail store location in Ketchum, ID only.

EQUIPMENT RETURN/EXCHANGE/REFUND
Returns or exchanges on new, unused equipment will be accepted within 30 days of purchase. Contact us for a return authorization at orders@lizzysfreshcoffee.com. Please provide your name, physical address, order number, and email address. Manufacturer warranties apply to goods as specified by the manufacturer. Goods damaged or used by customer will not be accepted for return.

CANCELLATION
Coffee orders can be cancelled any time before their scheduled roast day. Equipment orders can be cancelled any time before scheduled shipping day. If cut off is missed, equipment return policy applies.

REPAIRS & MAINTENANCE
Lizzy’s can provide minor repairs or maintenance of equipment at hourly rate of $35 plus parts and supplies. All repair request require an appointment.

EDUCATION
Do you need more help learning how to use your equipment? Drop in the store or email any time for questions, pointers, or trouble shooting. If you need more in depth help, an appointment is suggested. Lizzy’s offers private coffee classes in brewing, espresso, & latte art. Details on classes and prices can be found here: Lizzy's Coffee Classes

REQUEST APPOINTMENT
Email Lizzy's for appointment or assistance
Please specify in your email: Your name, email, phone, and equipment make/model.
Advise what you'd like to do:
I like to schedule a repair or get a consultation for a possible warranty issue
I’d like to get more training on my equipment
I need the manufacturer warranty contact information and my receipt emailed to me

OUR CONTACT INFORMATION

For US Postal Service Delivery:
Lizzy's Fresh Coffee, LLC
PO Box 344
Ketchum, ID 83340

For UPS or FedEx Delivery:
Lizzy's Fresh Coffee, LLC
971-4 North Main St
Ketchum, ID 83340

By phone: 208-806-0212
Customer Service hours: 8 a.m. - 3 p.m. Mon-Thurs MST