FAQS

FREQUENTLY ASKED QUESTIONS
We appreciate every one of our customers and will go far beyond the expected to help you with your coffee adventures! Please don't hesitate to contact us regarding your order, your questions, or your comments at any time.

How do I contact Lizzy's?
By phone: 208-806-0212
By Email: orders@lizzysfreshcoffee.com

Where are you located?
491 10th St, A-3, Ketchum, ID

What are your roasterie hours?
Our roasterie is open Monday-Friday 8am-3(ish)pm, with the coffee bar open from 8am-11am. Of course our website is open 24/7, and ordering online is a snap.

What are your customer service hours?
8am-3pm Mon-Fri MST.

Can I just come in if I have a coffee question?
Yes, we're a coffee roasterie, serving you with roasted coffee, equipment and unlimited coffee tips for your at-home brewing any time we're open. You can also call or message us during business hours.

When is the Coffee Bar open?
8am-11am Monday-Friday. Enjoy a coffee in person at our coffee bar (7 chairs at the bar). In the summer, we have a few outdoor spots (table seats ~8, 2 benches that seat ~4). Order in person or order ahead to pick up in our curbside pick up box. Order from Coffee Bar

Where can I purchase Lizzy's Fresh Coffee?
Right here, on our website! We'll ship your order the same day it's roasted, anywhere nationwide! Shop locally in person right from our roasterie M-F 8am-3pm. On weekends, we also have a "Shop Now" vending box. Just walk up, scan the QR code on the box to purchase.

How to I change the frequency of my recurring order? How to I revise my subscription?

Once you're logged on to your account. Simply look for the "Subscription" link in our main menu to find your order. You can pause, modify, or cancel your deliveries any time.