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FAQs



FREQUENTLY ASKED QUESTIONS
We appreciate every one of our customers and will go far beyond the expected to help you with your coffee adventures! Please don't hesitate to contact us regarding your order, your questions, or your comments at any time.

See answers to some of the most frequently asked questions here:

How do I contact Lizzy's?
By phone: 208-806-0212
By Email:
orders@lizzysfreshcoffee.com

Where are you located?
971-4 North Main St., Ketchum, ID

What are your roasterie hours?
Our roasterie is always open for walk-in shopping whenever we're here! The store is open Monday-Thursday, and most Fridays until 3-ish, with the coffee bar open from 8:30-10:30 a.m.. Of course our website is open 24/7, and ordering online is a snap. Click here to learn how to order and pickup in Ketchum

What are your customer service hours?
8 a.m. - 3 p.m. Mon-Thurs MST

I'm confused about ordering. Can you help me?
Click here for ordering tips.

Can I just come in if I have a coffee question?
Yes, we're a coffee roasterie, serving you with roasted coffee, equipment and unlimited coffee tips for your at-home brewing any time we're open. You can also call or message us during business hours.

When is the Coffee Bar open?
Our Sunriser Coffee Bar is open from 8:30-10:30 a.m., Monday-Friday. Enjoy a hand crafted coffee served in porcelain at our stand-up bar, or grab a coffee to go. Sunriser Coffee Bar

Where can I purchase Lizzy's Fresh Coffee?
Right here, on our website! We'll ship your order the same day it's roasted, anywhere nationwide! Shop locally in person right from our roasterie!

How to I change the frequency of my recurring order? Easy! Just drop us a note via email at orders@lizzysfreshcoffee.com, and we'll make the necessary changes to your delivery on the next scheduled shipment. You can pause, modify, or cancel your Get Fresh Club deliveries any time.